Delete your Base888 account
You can delete your account yourself, at any time, and it takes everything tied to it with it. It cannot be undone.
First: cancel your subscription, if you have one
Deleting your account does not cancel a subscription. The store you paid through bills it, so cancel there first or you will keep being charged.
- iPhone or iPad: the App Store's subscription settings — Settings, then your name, then Subscriptions.
- Android: Google Play, then Payments & subscriptions, then Subscriptions.
- Paid on the web: in Base888, You → Subscription.
Three ways to delete it
In the app
Open Base888, then You → Privacy → Delete my account. It happens straight away.
On the web
Sign in at app.base888.app with the same email, then You → Privacy → Delete my account. Also immediate, and you do not need the app installed.
By email, if you cannot sign in
Email support@base888.app from the address your account uses, with the subject “Delete my account”. It has to come from that address, so nobody can delete somebody else's account by asking. We delete it within 30 days and reply to confirm.
Want a copy first? You → Privacy → Download my data gives you a copy of your data before it goes.
What is deleted
- Your account and login
- Your profile: display name, goals, state and situation
- Your plan, and which steps you finished or skipped
- Your deadlines, saved steps and tools, and saved tool results
- Your formation date, your email settings, the reminders we sent you, and any phones registered for notifications
- Any tool results you exported as files
- The questions you asked Ask Base
- Your community posts, threads and reactions, and any reports you made
- Who you muted or blocked
- Your Wins, and your referrals
- The feedback you left on steps and tools
What is kept, and why
A record of each purchase
What was bought, when, and through which store — with the link to your account removed. Payment records have to be kept for accounting and tax, for as long as those rules require.
Your newsletter sign-up, if you made one
The free newsletter is separate from your account. Every issue has an unsubscribe link, or say “and my newsletter sign-up” in an email request and we will delete that too.
Backups
Deleted data can remain in our database backups until they are replaced. It is not used or restored from there. The Privacy Policy will say how long backups are kept.
Questions about your data: support@base888.app.